Frequently Asked Questions - FAQ

Welcome to our FAQ page! Here, we've compiled a list of frequently asked questions to help you learn more about our products and services. Whether you have questions about our vitamins, shipping policies, or anything else, we hope this page provides the answers you need.


Vitakrill FAQs - General

Q: Do I need an account to order?

A: No, you do not need to create an account to order. However, there are many benefits to creating an account.

Q: How do I reset my password?

A: On the login page, click the "Forgot your password" link. This will take you to a page where you can enter your email address associated with your account. Once you enter your email address, you will receive an email with instructions on how to reset your password. Follow the instructions provided, and you'll be able to create a new password for your account. If you have any issues resetting your password, don't hesitate to contact our customer support team on, who will be happy to assist you further.

Q: What is your return policy?

A: We stand by our dietary supplements 100% and believe that they are the best in the world. We're very proud of our products, and we know you’ll love them as much as we do. If for any reason you're not completely satisfied, we'll issue a full refund within a year of purchase - no questions asked, no ifs, no ands, no buts. We want you to be completely satisfied with your purchase, and we will do everything we can to make it right. We are here for you. For more info checke our Guarantee and Return Policy Page

Q: Do you ship internationally?

A: At this time, we do not offer international shipping. However, we have two websites - for the American market and for the European market. We currently ship to 27 European Union countries and the United States. We are continually expanding our shipping destinations and adding new countries to our list. If your country is not yet on the list, please check back regularly, as we may have added it soon.

Q: Do you offer free shipping?

A: Yes, we offer free EU ground shipping on all orders over 55 €.


Vitakrill FAQs - Orders

Q: When can I expect my order to arrive?

A: Order processing can take up to 3 days, and shipping time will depend on your location. Please allow 5-7 business days for your order to arrive. We always do our best to shorten this time, but delivery times may vary depending on your location. You will receive an email confirmation when your order has been processed, and another email once your product has shipped. Please notice that holiday shipping may impact shipping timelines.

Q: What is the cost of shipping?

A: Shipping is free for orders above 55 € inside EU. Offer excludes tax and any discounts applied to the order total.

Q: Where do I apply my promo code?

A: When placing your order, you will be able to add your promo code in the cart just under order summary.

Q: Can I cancel or modify my order after it has been placed?

A: If you need to cancel or modify your order after it has been placed, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that orders that have already been shipped cannot be modified or canceled. If your order has already been shipped, you can return the product(s) for a refund or exchange once you receive them. For more information on returns and exchanges, please see our Return Policy.

Q: How can I track my order?

A: Once your order has been shipped, you will receive an email confirmation with a tracking number and a link to track your package. You can also track your order by logging in to your account on our website and selecting the order you want to track. If you have any questions or concerns about your order status or tracking information, please contact our customer service team for assistance.

Subscribe & Save

Vitakrill FAQs - Subscribe and Save

Q: What is the Subscribe & Save program?

A: The Subscribe & Save program is a convenient way to receive regular shipments of your favorite products on a schedule that works for you. You can choose to have your products delivered every 30, 60, or 90 days, and you'll receive a discount on each shipment. Plus, you'll never run out of your favorite products again.
No obligation - modify, reschedule, edit, or cancel your subscription anytime. Read more about our Subscription Policy.

Q: How do I sign up for Subscribe & Save?

A: To sign up for Subscribe & Save, simply select the product you want to subscribe to, choose your delivery frequency, and click "Add to cart / Buy it now" on the product page. You can also manage your subscriptions from your account page.

Q: Can I change or cancel my Subscribe & Save subscription?

A: Yes, you can change or cancel your Subscribe & Save subscription at any time. Simply log in to your account, go to your subscription settings, and make the changes you need. Please note that changes made after your subscription order has been processed may not take effect until your next shipment. Read more about our Subscription Policy.

Q: How do I get the Subscribe & Save discount?

A: To receive the Subscribe & Save discount, choose your delivery frequency in Purchase Options. The discount will be automatically applied to each shipment of your subscription product.

Q: Do I have to pay for shipping with Subscribe & Save?

A: Shipping is free for Subscribe & Save orders over 55 €. If your order total is below 55 €, you'll be charged for shipping. To avoid shipping costs, you can increase the quantity of products in your order or adjust the delivery frequency of your subscription. By doing so, you can reach the free shipping threshold and save money on each shipment.

About Dietary Supplements

Vitakrill FAQs - What do you need to know About Dietary Supplements

Q: Are dietary supplements regulated?

Yes, dietary supplements are regulated.
In the EU, dietary supplements are regulated as foods. Harmonised legislation regulates the vitamins and minerals, and the substances used as their sources, which can be used in the manufacturing of food supplements.
In the US, dietary supplements are regulated by the FDA (Food and Drug Administration) under the Dietary Supplement Health and Education Act of 1994 (DSHEA), which requires manufacturers to ensure that their products are safe, properly labeled, and made with good manufacturing practices (GMP). The FDA is responsible for regulating the safety, labeling, and manufacturing practices of dietary supplements. However, it is important to note that dietary supplements are regulated differently from prescription drugs and over-the-counter medications. While prescription drugs are required to undergo rigorous testing and clinical trials to ensure their safety and efficacy, dietary supplements are not subject to the same level of testing and regulation. It is therefore important to purchase dietary supplements from reputable manufacturers who adhere to good manufacturing practices and follow strict quality control standards.
At Vitakrill, we are committed to providing high-quality dietary supplements that meet the highest standards of safety and effectiveness. If you have any questions about the regulation of our products, please do not hesitate to contact us.

Q: Do I need dietary supplements if I eat a healthy diet?

A: If you eat a healthy, balanced diet that meets your nutritional needs, you may not need to take dietary supplements. However, certain groups of people, such as pregnant women, vegans, vegetarians, and people with certain medical conditions, may benefit from taking supplements to ensure adequate intake of specific nutrients. Always consult with your healthcare provider to determine whether dietary supplements are necessary or appropriate for you.
Read more

Q: How do I know if a dietary supplement is right for me?

A: It's important to do your research and talk to your healthcare provider before starting any new supplement regimen. Consider your individual health needs and goals, as well as any medications you're taking or medical conditions you have. Look for supplements from reputable brands with third-party certifications, such as Good Manufacturing Practice (GMP) or NSF International. Additionally, always follow the recommended dosages on the product label and discontinue use if you experience any adverse effects.

Q: Are dietary supplements safe?

A: When taken as directed, most dietary supplements are safe for healthy adults. However, it's important to remember that supplements can interact with medications or have adverse effects in certain individuals, such as pregnant or breastfeeding women or those with pre-existing medical conditions. It's important to consult with a healthcare provider before starting any new supplement regimen. Additionally, it's important to only purchase supplements from reputable brands and to follow the recommended dosages on the product label.

About Krill Oil Softgels

Vitakrill FAQs - What do you need to know about Krill Oil Softgels

Q: What is Krill Oil?

A: Krill Oil is a dietary supplement made from the oil extracted from
small crustaceans called krill. Krill Oil is a rich source of EPA and
DHA Omega-3
essential fatty acids, Choline, Phospholipids, and
antioxidant Astaxanthin, which may contribute to better cell membrane
structure and promote good brain and heart health

Q: Is krill oil same as fish oil?

A: Krill oil and fish oil are both sources of omega-3 fatty acids, but they come from different marine sources. Krill oil comes from small shrimp-like crustaceans called krill, while fish oil comes from oily fish like salmon, tuna, and mackerel. Krill oil have some advantages over fish oil due to its phospholipid form, bio-efficiency, choline and antioxidant content, but both have their own unique benefits. One key difference between fish oil and krill oil is their respective sources. Krill oil is sourced exclusively from pristine Antarctic waters, while fish oil, particularly lower-quality varieties, often comes from fish raised on farms, and the refining process can involve the use of various chemicals. Read more

Q: What is the difference between Krill Oil and Fish Oil?

A: Krill Oil is considered to be a premium supplement from Antarctic waters, free of pesticides, heavy metals, hormone disruptors, and other pollutants and toxins that may be found in regular fish oils. Fish oil is derived from fish and may contain these pollutants. Read more or watch this video.

Q: What are the ingredients in Krill Oil?

A: Each soft gel contains 590 mg of pure Antarctic krill oil. 2 Vitakrill softgels per serving contain:

  • Omega-3 essential fatty acids: 1180mg, of these 318mg EPA and 83mg DHA,
  • Phospholipids: 60mg,
  • Astaxanthin: 100mcg,
  • Choline: 82 mg.

Her you can compare Vitakrill nutrient levels with other krill oil.

Q: Are your krill oil softgels gluten-free?

A: Yes, our krill oil softgels are gluten-free. Vitakrill softgels are also sugar-free, dairy-free, corn-free,no corn syrup, no artificial colorants, no artificial preservatives, no salt, no soy, no yeast, no wheat, no egg.

Q: Are your krill oil softgels GMO-free?

A: Yes, our krill oil softgels are GMO-free. And we especially don't like pesticides, so all our products are glyphosate-free. They are aslo heavy metals-free, and hormone disruptors free.

Q: Which krill oil is the best? Why should I choose Vitakrill Krill Oil over other krill oil supplements?

The comparison table below shows data for Vitakrill softgels and data for the top four best-selling products on Amazon. No comment needed: More omega-3, more phospholipids, more choline, tasty, and responsible towards nature.

Vitakrill krill oil vs. other krill oils

Vitakrill™ is a premium-quality, pure Antarctic krill oil supplement that provides a range of health benefits for adults and children. So why not start taking Vitakrill™ today and experience the benefits for yourself.


Vitakrill extra strength premium quality Antarctic krill oil softgels



Q: I noticed that the inner seal of my Vitakrill krill oil omega 3 supplement bottle sometimes comes off with the cap when I open it. Is this okay?

A: Yes, this is perfectly normal and nothing to worry about. Our bottles are designed with a tight seal to ensure that the contents are fully protected and fresh. Sometimes, the inner seal may come off with the cap when you remove it, but this does not affect the seal or freshness of the product. Rest assured that the bottle is still fully sealed, as the plastic seal on the bottle cap was 100% sealed before opening. If you have any further concerns, please don't hesitate to contact our customer service team.

Q: Which food has similar nutrients to Vitakrill Antarctic Krill Oil?

Your health and happiness are important elements of our mission. Although we would like you to use our products regularly, your health and the health of our planet are more important than profit. Dietary supplements should not be a substitute for a varied and balanced diet and a healthy lifestyle. Dietary supplements are the alternative; your first choice should always be healthy, organic food. Making wise food choices is the best way to get your vitamins and minerals.
You have only one body. Take care of it.

Vitakrill 3 Hearts Antarctic krill oil comes with EPA and DHA Omega-3s, Choline, Phospholipids, and Astaxanthin.
• Top foods rich in Omega 3 are: flaxseeds, chia, fatty fish (preferably wild-caught salmon), walnuts, and shellfish.
• Foods rich in Choline are: free-range eggs, shrimp, wild-caught salmon, grass-fed and free-range meat (chicken breast, lean pork, and beef), green peas, broccoli, Brussels sprouts, and cauliflower.
• Phospholipids are in egg yolk, flaxseeds and flaxseed oil, extra virgin olive oil, beef brain, pig, or chicken liver.
• Astaxanthin can be found in crustaceans (shrimp, crab, lobster, crayfish, and krill), pink-flesh fish, such as salmon or trout, some algae, such as chlorella, and in bee propolis.

Consuming seafood regularly should be your preferred method of increasing blood Omega-3 levels because fish and shellfish are not only good sources of healthy fats but are also excellent sources of proteins and other micronutrients, like selenium and iodine. However, if you cannot provide enough of these nutrients with your diet, you can always treat yourself with our fine dietary supplements.

Q: Is Vitakrill oil traceable?

Traceable to the Source

Vitakrill is traceable to the exact location where the krill was caught, ensuring that you know exactly where your krill oil comes from. This transparency is just another reason why Vitakrill stands out from other omega-3 fish oil supplements on the market. Trace your krill oil back to the origin - here -->.

About Krill Gummies

Vitakrill FAQs - What do you need to know about Krill Multivitamin Gummies

Q: What are gummy vitamin supplements?

A: Gummy vitamin supplements are a form of dietary supplement that come in the form of chewable gummy candies. They are typically marketed to children, but many adults also enjoy taking them as an alternative to traditional pill or tablet supplements.

Q: What are the benefits of taking gummy vitamin supplements?

A: Gummy vitamin supplements offer a fun and tasty way to supplement your diet with important vitamins and minerals. They can help fill nutrient gaps in your diet and support overall health and wellness. In addition, many people find gummy vitamin supplements to be more enjoyable than traditional supplements in pill or tablet form. Kids, in particular, often love the taste and texture of gummy vitamins, which can make it easier to get them to take their daily dose of vitamins and minerals.

Q: Are gummy vitamin supplements as effective as traditional pill or tablet supplements?

A: Yes, when taken as directed, gummy vitamin supplements are just as effective as traditional pill or tablet supplements. However, it's important to follow the recommended dosages on the product label and to ensure that the supplement is from a reputable brand.

Q: Are there any artificial colorants, preservatives, or flavors in Vitakrill gummies?

A: No, Vitakrill krill multivitamin gummies are free from artificial colorants, preservatives, and flavors.

Q: Are Vitakrill krill multivitamin gummies free from common allergens and GMOs?

A: Yes, Vitakrill krill multivitamin gummies are free from gluten, lactose, corn syrup, hormone disruptors and GMOs. However, they are made with krill oil omega-3 from Antarctic krill, so individuals with allergies to crustaceans should be attentive and consult with a healthcare professional before consuming them. We take allergens very seriously and provide transparent information on our labels to ensure the safety of all of our customers.

Q: I am concerned about heavy metals in your krill gummies. How do you ensure the safety and quality of the krill oil used in Vitakrill?

A: At Vitakrill, we understand that safety and quality are of utmost importance when it comes to dietary supplements. That's why we use only the highest quality krill oil from sustainable sources in our gummies.

Our krill oil is sourced from Antarctic krill, which is known to accumulate less environmental contaminants and heavy metals like mercury, PCBs, and dioxins than other species of fish. The krill oil is then processed in a GMP (good manufacturing practice) facility to ensure purity and quality.

We also subject every batch of our krill oil to numerous quality checks and third-party lab testing to verify its purity and potency, as well as to ensure it complies with regulatory limits for environmental toxins.

Additionally, we conduct our own internal tests for environmental contaminants and heavy metals and publish our results for transparency. You can feel confident that every gummy you consume from Vitakrill is safe and of the highest quality.

Q: Are gummy vitamin supplements suitable for vegans or vegetarians?

A: Not all gummy vitamin supplements are suitable for vegans or vegetarians, as some contain gelatin - an animal-derived ingredient. Our Vitakrill krill gummies are not suitable for vegans, as they are made from krill oil. However, we are constantly developing new products and are planning to launch a line of vegan-friendly gummy bear supplements in the near future, that use pectin as a gelling agent instead of gelatin.

Q: What happens if my child consumes more than the recommended dose of vitamins?

A: Our vitamins are formulated with your child's safety in mind, and overconsumption is generally not a cause for serious concern.However, if you suspect that your child has taken too many vitamins, we recommend that you contact your child’s doctor right away to discuss any potential risks and next steps.

Q: Where is the best place to store Vitakrill gummy vitamins?

A: We recommend storing Vitakrill gummies in a cool, dry place, away from direct sunlight and extreme temperatures. Avoid storing them in areas that are exposed to outdoor weather conditions, such as windowsills or storage rooms. Keeping them in a cool, dark place will help preserve their freshness and potency. It's also important to keep them out of reach of children to prevent any unintentional overeating. By storing them in a safe place, you can help ensure that your child receives the appropriate dosage of vitamins and stays healthy.

Can't Find Your Question Above?

Don't hesitate to contact us - our team is always happy to help you in any way we can. Simply fill out our contact form, and we'll get back to you as soon as possible.

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